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Glion Electric Scooters wants you to be 100% satisfied with your decision to purchase a product from Amazon. At any time within thirty days of receipt of your order you may return it for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty) and in the original packaging. Per the return policy please ship scooter within 3 business days.